Dealing With the Unethical Customer (Unethical Creativity)
So! It’s the customer who is unethical! This unethical stuff is not always our fault. In this class we identify the characteristics of the unethical customer by education, culture, & personality. Every personality type presents a unique challenge for us, but if we identify the ethical composite of the customer it makes our job easier & being unethical with us more difficult. Our most popular ethics class. 3 hrs. ethics credit. Tuition includes state filing fee.
Instructor: Larry J. Battaglia LL.B. is a Certified Instructor of Insurance for the States of Nebraska, Iowa, and South Dakota. Mr. Battaglia has been in the insurance
profession since 1977 and has been a Certified Instructor since 1990. Mr Battaglia has moderated classes for Bank Iowa, St. Ambrose Univ., Career Achievement Ins. School, Lincoln Financial Ins. Co., AAA Nebraska, Mutual of Omaha, Primerica, AFLAC, Humana and numerous private agencies.
T 3/7 6-8:30p 304C $45
How do I register for classes?
• Register and Pay online
• In person at the NCC Continuing Education Office, Bldg C Hours: 8:00 a.m. - 4:30 p.m., Monday - Friday
• Call 712-631-5500 or 800-352-4907
• Email Continuing Education