Crucial Conversations

The health of any relationship, team, or organization can be measured by the lag between identifying and discussing problems. -Joseph Grenny, co-author of Crucial Conversations. Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. At the heart of healthy and high-performance organizations are people willing and able to hold crucial conversations. What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively or they remain silent with the hope of preserving relationships only to sacrifice results. Crucial Conversations gives people the skills to step into disagreement and turn disagreements into dialogue for improved relationships and results. The course teaches eight powerful skills grounded in decades of social science research. The course will offer a safe environment in which to learn and practice these vital skills through instruction, application, practice, and coaching-not just theory-for lasting improvement. Class fee includes the Crucial Conversations toolkit (over $250 value alone!). CEUs are available. Hurry – seats are limited!