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An ethics class dealing with the one thing we never want to hear…”That’s not what you told me!” Especially if it’s exactly what we did say and that very thing is what represents the problem we’re facing. In this class, we work with ethical dilemmas not caused by us. Usually the problem was caused by another agent who had the client before we did. But the customer is unhappy and we are the ones who have to deal with him. This class suggests a few things that may help. 3 hours ethics credit. Tuition includes state filing fee. Larry J. Battaglia LL.B. is a Certified Instructor of Insurance for the States of Nebraska, Iowa, and South Dakota. Mr. Battaglia has been in the insurance profession since 1977 and has been a Certified Instructor since 1990. In addition to writing over 65 classes, Mr. Battaglia has moderated classes for Bank Iowa, St. Ambrose University, Career Achievement Insurance School, Lincoln Financial Insurance Co., AAA Nebraska, Mutual of Omaha, Primerica, AFLAC, Humana and numerous private agencies. 1 Session. Instructor: Larry J. Battaglia LL.B.