FAQs: Online Coursework & Information Technology

We hope your new online courses are going well and we want you to know we are here to help you through this challenge. The campus may not be open but all of us are still working to help you. Your success is still our story!
 

How do I access my online Courses?

  • Go to NCC’s MyPlace website. Link to MyPlace
  • Click on My Place Login – Students
  • You will need your MyPlace user name and password to log on. This is the same login you use to get into computers on campus.
  • After logging into MyPlace, click on MyCourses (Canvas) under important links. This will take you to your online dashboard.
    • The first time you access MyCourses you will need to set up your Multifactor Authentication
    • You can follow steps to set up your Multifactor Authentication here: MFA Instructions
  • Click on a course tile to enter your course and look for announcements and assignments from your instructors. You can also access courses from the Courses icon in the left-hand navigation.
  • Make sure you are also checking your email daily in MyPlace and in your Canvas Inbox.

In the rare event that MyPlace is unavailable you may still access your online courses by clicking on the SSO link at the top of the NCC website. Use your usual user name and password.

Who do I call for help?

  • Someone from NCC will generally be available to answer your questions Monday–Friday from 8:00 am until 4:30 pm. Other requests will be answered as quickly as possible.
  • General questions
  • IT Help Desk – For help with downloading software, problems with your laptop, logging into MyPlace
  • For questions about Canvas, Honorlock, and Embedded Content and Multifactor Authentication

How do I set up Notifications out of Canvas?

Here are instructions for how to set notifications. You might consider turning on these feature notifications:

  • Due Date
  • Grading
  • Course Content
  • Files
  • Announcement
  • Discussions
  • Conversations
  • Conferences

How can I be successful in online learning?

Here are some things you should do on a daily basis so you can succeed in your online courses:

  • Check your NCC Email for communication from your instructor every day.
  • Log-in to your online classes for updates and assignments every day.
  • Communicate questions to your instructors. Use the Canvas Inbox to communication with instructors. You should also check the Simple Syllabus for your course(s) to find additional contact information. Stay in contact with your instructors!
  • Claim a study space, a place in your home or dorm room where you are comfortable but will keep you alert. Avoid doing your coursework in bed.
  • Manage distractions
    Get rid of all physical and digital distraction. Just have the resources you need to study nearby. Being on your computer may cause you to get easily distracted (TickTok, anyone?). There are some tools that might help you manage your distractions and get you through your coursework.
  • Stay motivated and do not underestimate the effort needed for online classes! Make sure you stay motivated and engaged in your online learning experience. Take the week of online classes as seriously as you would if they were held in person.
  • Communicate with your instructor if you are confused or have suggestions, send them a polite email and be patient when waiting for a response. Generally they will be back to you within 24-48 hours.
  • Time management is essential. Set time aside in your schedule for each class. The freedom that comes with online classes can trip people up. One way to help with this is to make a list of assignments and keep track of due dates and progress.
  • Expect technical problems. Technology is great – when it’s working. Avoid stress associated with slow internet access, dead computers, and networks going down by planning a little extra time for assignments and classes in case there is a network problem.

How do I become a Canvas BOSS?

Here are some tutorials to help you succeed:

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