Customer Support Representative

Primary Duties:

• Answers customer calls in a timely and professional manner
• Takes sales orders, diagnoses product issues, assists with warranty concerns and returns products as necessary
• Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as requested
• Assists customers with technical support and troubleshooting of field issues
• Communicates with all departments to source answers to questions and concerns
• Provides continual follow up with customers and coworkers to ensure all are informed
• Understanding the office workflow and use of office equipment
• Works with product coordinators on new product development and enhancements.

Qualifications/Experience:

• Must have outgoing, positive personality and good people skills
• Must have mechanical abilities
• Computer Skills – general knowledge of Word, Excel, and Outlook