Help Desk Coordinator

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NCC

DIVISION: Technology and Information Services

BASIC FUNCTION: Full time position. Coordinate help desk activities and provide support for the Technology and Information department and software training for staff.

QUALIFICATIONS:
Required – Associate’s Degree or equivalent experience
Basic computer skills.
Preferred – Community College or Higher Education Experience
Database experience
Bilingual in English and Spanish languages

SUPERVISOR: Director, Technology and Information Services

DESIRED CHARACTERISTICS:
1. Strong interpersonal skills.
2. Good analytical/problem solving skills.
3. Ability to communicate to people at all levels.
4. Ability to work independently in a dynamic, fast-paced environment.
5. Good customer service communication skills and knowledge of commonly used concepts, practices, and procedures in PC support and customer service.
6. High degree of confidentiality.
7. Excellent human relations and organizational skills.
8. Creative, adaptable, and flexible.
9. Ability to work under pressure and think logically.

DUTIES/RESPONSIBILITIES:
1. Respond to user help desk requests in a timely manner.
2. Manage influxes of help desk requests regarding password resets and general password management, MFA, VPN, Canvas, and email.
3. Serve as the College’s main point-of-contact with Verizon for all aspects related to billing, orders, and phone set-up/maintenance.
4. Manage the College’s Ebay account.
5. Perform system management and process print reports for the College printers.
6. Assist with the PO creation for OEPI.
7. Schedule and coordinate new employee IT orientations.
8. Provide periodic IT training to all employees on topics including but not limited to Windows features, security processes, Office features, Colleague system updates, voicemail/unified communications.
9. Manage the programming of Snap-On Toolboxes.
10. Set up and maintain employee accounts.
11. Manage the hardware for ID Badges.
12. Administer the College’s texting solution, as requested.
13. Maintain NCC’s Rave account.
14. Install and administer ReadSpeaker on College devices, as necessary.
15. Monitor and maintain equipment as it is checked out to employees.
16. Perform media conversions, as necessary.
17. Install cable boxes.
18. Maintain game room equipment.
19. Assist IT staff with other projects, as directed.
20. Serve on college committees and teams as appropriate.
21. Other duties as assigned.

WAGE/SALARY RANGE: $30,000–$35,000

APPLICATION CLOSING DATE: Applications accepted until the position is filled.

ANTICIPATED EMPLOYMENT DATE: As soon as possible.

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