IT Support Specialist

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Website Rosenboom Machine & Tool

The following benefits are offered:
Health insurance
Paid time off
Dental insurance
Vision insurance
Life insurance
Employee assistance program

Installs, maintains and provides support for Rosenboom hardware, software, or peripheral equipment.  Responsibilities include but are not limited to: installations and repair to computer equipment, addressing user questions and issues.

Essential Duties and Responsibilities: 

Install and perform minor repairs to hardware, software, or peripheral equipment;
Provide support and maintenance for Microsoft Office 365;
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;
Answer user inquiries regarding computer software or hardware operation to resolve problems;
Assists in call flow and user assistance ticketing system;

Knowledge of computer hardware, components, and software, including applications and programming;
Knowledge of principles and processes for providing services to internal customers. This includes needs assessment, meeting quality standards for services, and evaluation of satisfaction;
Must be able to work independently and perform a variety of tasks and assignments simultaneously;
Developing constructive and cooperative working relationships with others, and maintaining them over time;

EOE-Veteran’s & Disabilities

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